Dashboard
Total Conversations
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Last 24 Hours
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Awaiting SME
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Auto-Resolved
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Status Overview
Volume by Status
Topics
System Health
SME Workload (Open)
| ID | Customer | Subject | Status | Topic | SME | Date |
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Approval Queue
Review AI-generated draft replies before they're sent to customers.
Edit Draft Reply
Upload Knowledge Base Content
Paste a raw email thread and the AI will extract Q&A pairs for the knowledge base.
Recent Uploads
| Status | Source | Category | Question | Created | Actions |
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Dealer SME Routing Matrix
Each dealer routes to specific SMEs by topic category. Unknown dealers use the Default column.
Dealer Domain Mappings
Map email domains to dealers so the bot knows which dealer an incoming email belongs to.
Default / Fallback SME
Subject Matter Experts
Inbox Reachability Test
Verify that all SME emails resolve to valid mailboxes in your organization.
Fill in your company information below. The AI uses this to answer customer questions automatically.
Manage forms that the bot can attach to customer email replies.
| Name | File | Category | Keywords | Extraction | Size | Uploaded | Actions |
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Admin API Key
Enter the ADMIN_API_KEY configured on the server.
Stored in your browser's localStorage. Never sent to third parties.
Complex Override Rules
Email Filter Patterns
Dealer-Specific Overrides
Configure per-dealer rules that override default classification behavior.
| Name | Match Type | Match Value | Override Type | Topics | Enabled | Actions |
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Application Configuration
Recommendations
Internal Chat
Ask questions about Kewaunee Dispatch data, conversations, and configuration.
Start a conversation by typing a message below.
Voice Calls
ElevenLabs post-call webhook history — transcripts, outcomes, and tool traces.
Chat Logs
Read-only view of internal chat assistant sessions. Click a row to expand the full message thread.
Email Simulator
Replay a hypothetical inbound email through the live classification pipeline and explore aggregate simulation analytics. Nothing here sends real mail.
Run a Simulation
Paste a JSON array of threads, e.g. [{"subject":"...","customerEmail":"...","customerQuestion":"..."}]. The "Run as dealer" selection above is applied when set.